Shipping policy
Last updated: 4 November 2026
Every Hydren order ships with tracking, straight to your door.
Processing time
Orders are packed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Most orders arrive within 4–10 business days after dispatch. Remote and rural areas can take a little longer.
|
From order to door |
Business days |
|---|---|
|
Processing |
1–3 |
|
Delivery after dispatch |
4–10 |
|
Typical total |
5–13 |
Delivery times are estimates, not guarantees. Carrier delays, customs checks, severe weather and peak season can add time.
Where we ship
We ship to the United States, United Kingdom, Ireland, Australia, New Zealand and most of Europe. You’ll see whether we deliver to your address, and the options available, at checkout.
Shipping costs
Shipping costs are calculated at checkout based on your location and the shipping option you choose. Any free-shipping offer will be shown on our site and at checkout.
Tracking
When your order ships, we email you a tracking link. Tracking can take 24–48 hours to show its first update.
Customs, duties and taxes
Where your country allows it, import duties and taxes are shown and collected at checkout, so there is nothing more to pay on delivery. If a carrier asks you for a fee on delivery, email us before paying and we’ll help.
Address accuracy
Please check your shipping address before you order. If you notice a mistake, email us right away; we can update it until the order ships. We’re not responsible for orders delivered to an incorrect address you entered. If a parcel is returned to us because of a wrong address, we’ll reship it once you’ve paid the new shipping cost.
Damaged or lost parcels
If your parcel arrives damaged, email a photo within 14 days of delivery. If tracking shows no movement for 10 business days, or your order hasn’t arrived 20 business days after dispatch, email us and we’ll send a replacement or a full refund. See our Return & Refund Policy for details.
Christmas and peak season
Carriers are busiest from late November to December. If you’re buying a gift, order early so it arrives in time.
Contact
Questions about your delivery? Email contact@hydren.store with your order number.