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Questions about your order, your filter or which bundle to choose? Email contact@brandname.store or use the form below. We reply within 24 hours on working days.

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Frequently Asked Questions

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How do I clean it?

Blow back through the mouthpiece after each use. Every so often, push clean water backwards through the filter with the included syringe. Shake dry and cap both ends before storing.

How long does shipping take?

Orders are dispatched within 1–3 working days with tracking, and most arrive within 4–10 working days. Ordering a Christmas gift? Order early.

What's your guarantee?

You get a 30-day money-back guarantee and a lifetime warranty. If it's not for you, or a filter fails under normal use, email contact@brandname.store and we'll make it right.